Last updated: March 2026

Thank you for shopping with The Naturally Cool Company.

Below you’ll find everything you need to know about how and where we ship.

 

1. Where We Ship

We currently ship to:

· United Kingdom

· European Union

· Selected international destinations

We do not ship to the United States.

If your country is not available at checkout, please contact us at team@naturally-cool.com

 

2. Order Processing

Orders from our online shop are dispatched from our UK workshop.

We aim to dispatch:

· Stock items within 2–3 working days

· Customised items within the agreed production timeframe

Orders placed on weekends or public holidays will be processed on the next working day.

During busy periods, processing times may be slightly longer.

 

3. Delivery Times

Estimated delivery times once dispatched:

· UK: 1–3 working days

· EU: 5–10 working days

· International: 7–15 working days

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

· Postal or courier disruption

· Customs clearance

· Incorrect address details provided at checkout

 

4. Shipping Costs

Shipping costs are calculated at checkout based on:

· Destination

· Weight

· Delivery method

Any applicable import duties, customs charges or local taxes are the responsibility of the recipient.

 

5. Customs & International Orders

Orders shipped outside the UK may be subject to customs inspection and local import charges.

We are not responsible for goods delayed or held by customs authorities.

 

6. Incorrect Delivery Information

Please ensure your delivery details are correct.

We are not responsible for failed deliveries due to incorrect or incomplete addresses. Additional shipping charges may apply if an item needs to be re-dispatched.

 

7. Lost or Damaged Items

If your order:

· Has not arrived within a reasonable time, or

· Arrives damaged

Please contact us at:

We will work with you to resolve the issue as quickly as possible.